I had my trip rewards account cancelled due to inactivity.  The trip rewards company [ http://www.triprewards.com/ ]  is now Wyndham Rewards company [ http://www.wyndhamrewards.com/ ]. I did not recieve a letter or an email regarding my account status.  I think this is where the company makes it's money - basically people don't cash in their points.  You would think that if they were a legitimate company they would communicate with their clients their account status - NOPE.  I do still recieve marketing emails; even though my account is closded.  End result is I LOST all the points collected.  The company is BRUTAL!!  Don't waste your time collecting points with them.  I tried talking on the phone with them and 'it's too bad so sad' attitude really made me mad.  I checked the better business bureau site and they get an F.  The lowest possible score.